International purchaser is responsible for all Customs, Duty & Tax if applicable & must be paid prior receiving the products. Please check with your local government regulations prior purchasing on this website.
Please also note that the international shipping rates for many products we sell are weight-based shipped via Air Freight unless for bulk purchase which might be able to ship by Ocean Freight. Please Contact Us for more details when purchasing in bulk for combine shipping quotes. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full United States Dollars.
- Claims for Damaged or Defective Items Must be made within 3 (three) business days from the confirmed delivery date.
- No Return on ANY Special order, custom made or products that have been used, modified, painted, or installed!
- If you need to return an item, please Contact Us or the shop that you purchased from with your order number and details about the product you would like to return.
- Return Merchandise Authorization number (RMA #) will NOT be issued after 3 (three) business days of receiving the product and return must be shipped within 7 (seven) business days of the issuing of the RMA#. We will respond quickly with written RMA # via email.
- All returned products must be in unused, unaltered, unpainted condition along with all the hardware, emblem, instruction, etc. how it came originally. Return must have the original packaging or there will be up to $50 re-packaging fees.
- Damaged products are not considered defective and wrong products ordered by purchaser’s are not considered wrong products sent due to Advan Carbon mistake.
- All returns, exchanged or credit issued are subject to a 25% restocking fee on the purchase price excluding shipping and handling charges, which are not refundable.
- On a certain condition, the restocking fee may be waived if you wish to retain as a store credit. Further action will be discussed per case basis per Advan Carbon discretion.
- Upon receipt of the returned merchandise, ADVAN CARBON shall determine whether the product in question is defective.
- If Advan Carbon does not accept the products as being defective or can be returned then purchaser must accept any all incurred cost.
- All returns must be shipped with pre-paid shipping regardless of the return conditions.
- Any returns sent shipping collect or without RMA # will be refused and returned to the purchaser at their own expense.
- All returnable products must be carefully packed in original packaging or better if the original packaging is not in good condition.
- Purchaser of Advan Carbon product to insure the returned goods for their full value for their own protection; otherwise, neither ADVAN CARBON nor the shipping company would be responsible for any damage or loss in shipment.
- Refund will not be issued on returned merchandise that was damaged on the way back to ADVAN CARBON. In such a case, the purchaser will have to claim against the carrier through which the merchandise was shipped.
- RMA # must be written on the outside of the packages being returned without exception.
- Return will be issued back to the original payment method of the purchaser.
- You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).